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Privacy Policy

Last updated: 11 February 2026

Information Officer

Recloud is registered with the Information Regulator of South Africa in compliance with the Protection of Personal Information Act (POPIA).

If you wish to exercise your rights under POPIA or have any concerns about how your personal information is handled please contact us at info@recloud.co.za

1. Introduction

Recloud ("we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our managed IT services. By accessing our services, you agree to the terms outlined in this policy.

The lawful bases on which we process your personal information include: performance of a contract (where processing is necessary to deliver services you have requested), compliance with a legal obligation and legitimate interests (where we have a legitimate business reason to process your information that does not override your rights and freedoms).

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, company name and physical address when you contact us or request our services.
  • Technical Information: IP address, browser type, operating system and other technical data collected automatically when you visit our website.
  • Service Data: Information related to your IT infrastructure that is necessary for us to provide our managed IT services.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate and maintain our IT services
  • Respond to your enquiries and support requests
  • Communicate with you about service updates, maintenance and security matters
  • Improve our website and service offerings
  • Comply with legal obligations

4. Information Sharing

We do not sell, trade or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With trusted service providers and subprocessors who assist us in delivering our services, including cloud platform providers, remote monitoring and management tools and IT support systems. All such parties are subject to confidentiality agreements and are only permitted to process your data on our instructions.
  • When required by law or to comply with legal proceedings
  • To protect the rights, property or safety of Recloud, our clients or others

5. Cross-Border Data Transfers

In the course of providing our managed IT services, your personal information may be transferred to and processed in countries outside of South Africa, including by cloud service providers whose infrastructure is hosted internationally. Where such transfers occur, we take appropriate steps to ensure your information is protected in accordance with POPIA and applicable data protection standards, including entering into data transfer agreements where required.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of electronic transmission or storage is 100% secure and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When your data is no longer needed, we will securely delete or anonymise it.

8. Your Rights

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to the processing of your personal information
  • Lodge a complaint with the Information Regulator

We will respond to all requests within 30 days of receipt. To exercise any of these rights, please contact us using the details in Section 12.

9. Children's Privacy

Our services are not directed at or intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

10. Cookies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect the functionality of our website.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Information Officer & Contact Us

Recloud has designated an Information Officer who is responsible for ensuring compliance with POPIA and handling all data protection matters. If you have any questions or concerns about this Privacy Policy or how we handle your personal information, or to exercise your data subject rights, please contact us: